Guide hub
WiFi not working?
When the internet drops out, everyone in the house feels it at once, and the panic rarely helps.
When your wifi is not working, the fix is usually simpler than it feels. Most home internet problems come down to the modem needing a proper restart, the connection between your home and your provider, or weak signal reaching the room you are sitting in. You can sort the majority of them yourself in a few minutes.
This hub is written for Australian homes, including NBN connections and mobile broadband. We start with the fastest checks, then work through dead spots, slow speeds and the point where the problem is genuinely with your provider and worth a call. No technical background needed.
What this hub helps you do
Get back online fast
A calm restart, in the right order, fixes more dropouts than anything else. We show you the proper sequence, how long to wait, and how to tell within two minutes whether the fault is inside your home or out on the network.
Kill the dead spots
If the internet works near the modem but not in the bedroom, that is a coverage problem, not a speed problem. Learn where to place your modem, which band to join, and when a mesh system beats a cheap extender.
Know when it is your provider
Some faults are not yours to fix. We help you gather the two or three facts your internet provider will ask for, so the call is short, and you are not fobbed off with another factory reset.
Step-by-step guides in this hub
Work through whichever one matches your problem. Each is written so you can follow along on your own device.
Why this advice is safe to follow
Every step here is reversible and uses the settings already on your device. We never recommend registry cleaners, paid tune-up apps, or anything that could make things worse. If a fix carries any risk, we say so plainly. Still stuck? Email us and a real person will help.
Frequently asked questions
My wifi is not working but the modem lights are on. What now?
Lights on does not always mean you are connected to the internet. Restart the modem by switching it off at the wall for 30 seconds, then on. If devices reconnect to wifi but pages still will not load, the fault is likely with your provider or the NBN, not your home.
Why is my wifi slow in some rooms?
Distance, walls and interference weaken the signal as it travels. A modem tucked in a cupboard or on the floor covers far less of the house. Raising it, centring it, and using a mesh system for larger or double-storey homes usually clears the dead spots.
Should I use the 2.4GHz or 5GHz wifi band?
Use 5GHz when you are close to the modem for the fastest speed, and 2.4GHz when you are far away or through walls, because it reaches further. Many modern modems choose for you automatically, so you only need one wifi name.
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